For an International compagny, we look for a Service Management Architect. You  will assume the responsability to provide overall solution to the service management design and process for large projects and outsourcing projects.

Experience/qualifications :
 - Free to travel in Europe
 - Experience of service management in a multinational organization
 - Experience as customer service Manager or in operations Manager
 - Sound commercial experience, ability to balance cost versus quality issues as seen from customer viewpoint
 - Ability to prepare pragmatic and sound proposals in a logical format
 - Knowledge of ITIL or other standards would be a big plus
- Experience of meeting tight deadlines
- Experience of process and organization design
 - Ability to build relationship with customers
 - Ability to view and analyse service management from Customer’s current and future outsourced mode of operation
 - Fluent english (writing and presentation skills) and French